Report of loss of luggage to Grab Malaysia on Nov 12, 2019 (ticket No. 108490468)

From: Kishore a/l Kanaga Singam (Grab Support) <support@grab.com>
Date: Tue, Nov 12, 2019 at 7:45 PM
Subject: [Grab] Re: I need help finding my lost item
To: Yan <husband.sg@gmail.com>

 

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Kishore a/l Kanaga Singam (Grab) Nov 12, 19:45 +08 Dear Valued Passenger, Greetings from Grab, Thank you for your email to report on your lost item. The driver inform have return the item at the apartment guard house (guard room). We're certainly aiming to surpass your expectations from Grab and will use your feedback to make your next Grab much better. Please let me know if there's anything else I can help with. We apologies for the inconvenience caused. Thank you for supporting Grab. Regards, Kishore Kanaga Singam Grab Customer Experience

 

Grab Support (Grab) Nov 12, 19:19 +08 Hi Yan, We are still reaching out to the driver and we'll get back to you as soon as possible. Meanwhile, reply to this email if you need any further assistance. Your sincerely, Grab

 

Yan Nov 12, 18:51 +08 Describe the item (as detailed as possible): i lost a big luggage at the back of the car. i called the driver 10minutes after i got out of the car but thete was no response.

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