Complaint Letter to GD Express

From: medp1128@gmail.com <medp1128@gmail.com>
Sent: Friday, 11 October, 2019 13:37
To: helpdesk@gdexpress.com
Cc: gdexsku@gdexpress.com
Subject: Complaint: unnecessary delay (#8418519756 )
Importance: High

Dear GDex,

Tracking number: 8418519756

I refer to my package with the tracking number set out above.

The package arrived at Skudai on Oct 5 and has been held there since then. While I was in the house (No. 1, Jalan Perinitis 1/1, Taman Nusa Perinitis, 81550 Gelang Patah) for the whole day on Oct8, your employee put in the record that “08/10 20:18:11, Undelivered due to Hold for Reattempt Date; 09/10 19:42:19, Undelivered due to Sorry Card; 10/10 112:35/43; Undelivered due to Held Back in Office”.

One week has passed wince the package got to Skudai. I missed only one call on Oct 9 at 3:41pm from 017-7724039 when I was out of town. Please call me to let me know the time you deliver the package to my place. I prefer to wait at him for my packages.  

I lodge this complaint and hope you improve your professional skills.

Regards,

Yan Jun

(HP:011-31627802)