Attachment: Feedback to STB_20210615
From: Yan Jun
Sent: Tuesday, 15 June 2021 20:40
To: 'STB Feedback (STB)'
Cc: New Cathay Hotel (newcathayhotelg@gmail.com); ST Signature_Chinatown
(hello@stsignature.com); Lian He Wan Bao (wanbao@sph.com.sg);
news@theindependent.sg; Online Citizen (Singapore)
(theonlinecitizen@gmail.com); Shin Min Daily (shinmin@sph.com.sg); Straits
Times (stforum@sph.com.sg); Today (voices@mediacorp.com.sg); Zao Bao
(zblocal@sph.com.sg); editor.sh@sinarharian.com.my; estherng@thestar.com.my;
newscentre@chinapress.com.my; Ming Pao (mingpao@mingpao.com); Oriental Daily
News (news@odn.on.cc); SCMP (letters@scmp.com); Singtao Daily
(localnews@singtao.com) ; The Standard (editor@thestandard.com.hk); United
Daily News (newspro@udn.com); 'Apple Daily'; 'Jon Fasman (Economists) '; 'Keith
Bradsher (New York Times)'; 'Linus Chua (Bloomberg)'; 'Philip Bowring (The
South China Morning Post)'; Reporters Without Borders (dbastard@rsf.org); 'Rico
Hizon (BBC)'; 'Roberto Coloma (Agence France-Presse)'; 'Seiff Abby (Freelance
Corrrespondent)'
Subject: Feedback to STB:0012002359
Dear
STB,
In
response to your request for feedback, I give a brief account of my recent
experience of staying in 3 hotels for your reference.
New Cathay Hotel (Jun 3 to Jun 6)
I stayed in New Cathay (443
Geylang Rd, Singapore 389403) from Jun 3 to Jun 6 when the receptionist
deliberately drove me out. On Jun 3, the male receptionist strongly persuaded
me into choosing the room that was not facing the street but I wouldn’t take it.
He then deliberately blamed me for not paying $45 for the room until I took out
the receipt received 5 minutes ago.
On Jun 6, a female
receptionist insisted that I must check out before 10am despite the rule was
written in black and white that the check-out time was 11am (Fig 1). She
explained that I was assigned to check out at 10am according to STB policies to
avoid a gathering at the counter, however, she was unable to show me any
written document. In contrast to the room rates listed on the counter, she
insisted the room rate on Sunday was $100 but not $50. She further explained
that $50 was for the guest who checked in after 7pm. If her explanation was
acceptable, a guest who booked the room for 2 nights from Saturday to Monday
must leave the room temporarily from 11am to 7pm on Sunday to get a room rate
at $50.
I request STB to look into my
complaints against New Cathay Hotel about discrimination.
Fragrance Hotel- Rose (Jun 6-8)
The receptionist of the
Fragrance Hotel- Rose (263 Balestier Road, Singapore 329715) asked me for my
mobile number for no reason and insisted that the window of the room should not
be opened due to COVID-19 situation. I certainly thought not.
JH Hotel
On Jun 12, I tried to book a
room in JH Hotel (8 Lor 10 Geylang, Singapore 399041) but the female
receptionist didn’t allow me to check in (Fig 3). It was evident that JH tried
to drive me to Hotel 81 Cherry. The STB ought to look into this matter.
ST Signature Chinatown (Jun 13 to Jun 15)
The hotel (273A South Bridge
Road Singapore 058822) required me to pay a deposit of $80 which was supposed
to be refunded on Jul 6, or in 3 weeks’ time after the checkout. I preferred to
pay the deposit by cash but Ellen, a staff member there, refused to take it.
She claimed she was not the person-in-charge and there was no person-in-charge.
It is hard for me to
understand why ST Signature has preferred self-service and has refused to check
a guest’s ID. The Hotel requires the guest to upload a picture of his ID or
passport without even verifying it ((Fig 4). The question is who will take
responsibility if a guest upload a doctored picture of his ID. In addition, the
Hotel didn’t even provide the guest with a cup. I was fortunate enough to get
one of the two drinking glasses left in the cupboard. The room was so small
that a guest barely had enough room to do push-ups. The lower bed was sealed
with glass so the gust must be very careful not to break the glass while moving
the metal chair around. The room was dark so it was an ideal place for sleep.
I hope that ST signature cane
refund the deposit to me as soon as possible.
Hotel Ascendere
Now I stay at Hotel Ascendere
(1 Lor 10 Geylang, Singapore 399035). The room is spacious, but the hotel can
only provide the guest with a towel instead of a quilt (Fig 5, 6). I would
appreciate it if the STB can contact the management of this hotel to provide me
with a quilt.
Spy activities
With regard to the spy
activities I encountered at a number of hotel last year, I would comment on the
news reported today “ISD detains S'porean Dickson Yeo, who spied for China,
for acting as paid agent of foreign state”. Since it was clearly stated in it that “Yeo was issued an order of
detention under the ISA on Jan 29”, I
am wondering why the Government has chosen to report this old news today. I
think it will be extremely difficult for the Government to accuse me of acting
as an agent for a foreign state because I had already requested the Government
to look for evidence in my email dated Feb 19, 2018.
In my opinion, Singapore Intelligence ought to think more about how to deal
with my allegations about their harassment against me.
I am certainly over 16 years
of age. Thank you for your attention.
Regards,
Yan Jun
rom: STB Feedback (STB) [mailto:stb_feedback@stb.gov.sg]
Sent: Tuesday, 15 June 2021 15:51
To: Yan Jun
Subject: FW: [STBREF: Jun-21-12392365] RE: FW: Confirmation for Booking
ID # 568998821 Check-in Sunday, June 13, 2021 STB:0012002359
Dear
Yan Jun
We
refer to your email.
Based
on the details provided in your email, you may like to share more details for
our relevant department to assist you further in this matter.
We
also seek your consent to provide the Singapore Tourism Board the right to
collect, use, disclose and/or retain your personal data in accordance with
STB’s Data Protection Policy (https://www.stb.gov.sg/content/stb/en/footer/privacy-statement.html).
We would also like to seek your confirmation that you are at least 16 years of
age for STB to process your personal data.
Please
feedback to us if you have any bad experiences at ST Signature Chinatown which
you booked with Agoda.com from 13-15 Jun 2021.
We
wish to hear from you soon.
Thank
you and have a pleasant day ahead.
Note:
Please retain the subject title in your replies to us about this matter.
Best
Regards
Anna
Chiu (Ms)
Service
Excellence Department
Singapore
Tourism Board ♦ Tourism Court ♦ 1 Orchard Spring Lane ♦ Singapore 247729
Website:
www.visitsingapore.com
This
e-mail and its attachment(s), if any ("communication"), may contain
confidential and/or privileged information. If you are not the intended
recipient, you should not use, disclose, copy, distribute or deliver this
communication in whole or in part to anyone. Kindly notify us of the error and
delete it (including copies) immediately. Thank you.
------------------- Original Message -------------------
From: STB Feedback (STB)
Received: Mon Jun 14 2021 20:30:18 GMT+0800 (Malay Peninsula Standard
Time)
To: Yan Jun
Subject: [STBREF: Jun-21-12392365] RE: FW: Confirmation for Booking ID #
568998821 Check-in Sunday, June 13, 2021 STB:0012002359
Dear
Yan Jun
Thank
you for your email.
We
have forwarded your email to our relevant department for their information and
follow up.
Our
officer will get back to you soon.
Please
stay safe and we wish you well and good health.
Feedback
Details:
Name:
Yan Jun
Email:
medp1128@hotmail.com
Comment:
Dear Singapore Tourism Board (STB),
I
wrote to STB last year and complained about espionage activities conducted in a
number of Hotels including Campbell Inn. On Oct 10, 2020, I wrote a letter to
PM Lee Hsien Loong complaining about the espionage activities by Singapore
Intelligence.
Now
Singapore Intelligence is making efforts to drive me to Hotel 81 Cherry (3 Lor
12 Geylang, Singapore 399014) in which all room didn’t seem to have a window.
They have refused to let me living in a room with a window or an open window in
New Cathay Hotel. I will write to PM Lee Hsein Loong soon about Singapore
Intelligence. What is going to happen will happen.
If
anything unpleasant happens before I check into ST Signature Chinatown, I hope
STB can resolve the issue according to the law.
Regards,
Yan
Jun
From: Agoda Customer Service [mailto:no-reply@agoda.com]
Sent:
Saturday, 12 June 2021 21:18
Subject:
Confirmation for Booking ID # 568998821 Check-in Sunday, June 13, 2021
Your
booking is now confirmed!
Hi
Yan Jun,
For
reference, your booking ID is568998821. To view, cancel, or modify your
booking, use our easy self service.
My
bookings
ST
Signature Chinatown(SG Clean Certified)
273
South Bridge Road, Singapore, Singapore
Directions
Check
in
Sunday,
June 13, 2021
(after
15:00)
Check
out
Tuesday,
June 15, 2021
(before
12:00)
You
can also easily find out about property policies and amenities in My bookings
For
any questions related to the property, please contact them directly.
Email:
cabins.ota@straitsorg.com
Tel:
6583823249
Important
Information
The
property is a co-living hotel. All rooms are with shared bathrooms.
Custom
Note
Common
areas such as communal kitchen and co-working space are unavailable under STB
regulations until further notice.
The
property does not accept cash. All charges must be settled by credit cards.
Booking
Information
Reservation
1
room, 2 nights
Room
type
Upper
Cabin S with Shared Bathroom, without Window
Promotion
72
hr limited sale Price includes 27% discount!
Lead
guest
Yan
Jun
Occupancy
1
adult, 0 children
Benefits
Wi-Fi
Special
request
All
special requests are subject to availability upon arrival.
Your
booking is paid and confirmed
1
room(s) x 2 night(s)
SGD
87.84
Total
Charge
SGD
87.84
Included
in price: Tax 7%
Agoda
price guarantee
Paid
with credit card
xxxx-xxxx-xxxx-6907
Cancellation
Policy
Non-Refundable
From
12 Jun 9:18 PM Booked
Important
Information
This
booking is Non-Refundable and cannot be amended or modified.
If
you fail to arrive or cancel the booking, no refund will be given.
My
bookings
Using
our convenient self-service, you can sign into your account any time to re-send
confirmations, get a receipt, make requests, cancel your booking, change dates
or amend guest name.
Share
booking confirmation
Resend
your booking confirmation to yourself or others.
Send
a receipt
Get
a receipt sent to you for business use.
Special
requests
Ask
the property to add extra beds, breakfast, or amenities.
Cancel
booking
Cancel
your booking online easily.
Change
dates
Amend
your booking dates.
Manage
guests
Amend
the lead guest’s name.
Need
more information or support?
Keep
your booking reference number 568998821 handy and within reach. You’ll need it
if you would like to contact our customer support.
Quickly
find out how you can manage your booking online in our content rich FAQ
library.
Browse
our FAQ for quick answers
Important
Notes
•
IMPORTANT:
At check-in, you must present a valid photo ID with your address confirming the
same name as the lead guest on the booking. For bookings paid with a credit
card, you may also need to present the card used to make the payment. Failure
to do so may result in the hotel requesting additional payment or your
reservation not being honored.
•
All
rooms are guaranteed on the day of arrival. In the case of a no-show, your
room(s) will be released and you will be subject to the terms and conditions of
the Cancellation/No-Show Policy specified at the time you made the booking as
well as noted in the Confirmation Email.
•
The
total price for this booking does not include mini-bar items, telephone usage,
laundry service, etc. The property will bill you directly.
•
In
cases where Breakfast is included with the room rate, please note that certain
properties may charge extra for children travelling with their parents. If
applicable, the property will bill you directly. Upon arrival, if you have any
questions, please verify with the property.
Make
your next booking even easier with the Agoda app
Get
even better deals and prices on rooms
Manage
your booking from anywhere, any time
This
is a post-only mailing. Please do not respond to this message.
We
notified ST Signature Chinatown(SG Clean Certified) of your upcoming booking.
We wish you a pleasant stay.
This
email was sent by: Agoda Company Pte. Ltd., 30 Cecil Street, Prudential Tower
#19-08, Singapore, 049712
Note:
Please retain the subject title in your replies to us about this matter.
Best
regards
Anna
Chiu (Ms)
Service
Excellence Department
Singapore
Tourism Board ♦ Tourism Court ♦ 1 Orchard Spring Lane ♦ Singapore 247729
Website:
www.visitsingapore.com
This
e-mail and its attachment(s), if any ("communication"), may contain
confidential and/or privileged information. If you are not the intended
recipient, you should not use, disclose, copy, distribute or deliver this
communication in whole or in part to anyone. Kindly notify us of the error and
delete it (including copies) immediately. Thank you.
------------------- Original Message -------------------
From: Yan Jun
Received: Sat Jun 12 2021 21:35:20 GMT+0800 (Malay Peninsula Standard
Time)
To: STB Feedback (STB); stb_feedback
Cc: aseiff@gmail.com; dbastard@rsf.org; editor.sh@sinarharian.com.my; editor@thestandard.com.hk; estherng@thestar.com.my; jonfasman@economist.com; kebrad@nytimes.com; lchua@bloomberg.net; letters@scmp.com; localnews@singtao.com; mingpao@mingpao.com; news@appledaily.com.tw; news@odn.on.cc; news@theindependent.sg; newscentre@chinapress.com.my; newspro@udn.com; philip@bowring.net; ricohizon@gmail.com; Roberto.Coloma@afp.com; shinmin@sph.com.sg; stforum@sph.com.sg; theonlinecitizen@gmail.com; voices@mediacorp.com.sg; wanbao@sph.com.sg; zblocal@sph.com.sg
Subject: FW: Confirmation for Booking ID # 568998821 Check-in Sunday,
June 13, 2021
Dear Singapore Tourism Board
(STB),
I wrote to STB last year and
complained about espionage activities conducted in a number of Hotels including
Campbell Inn. On Oct
10, 2020, I wrote a letter to PM Lee Hsien Loong
complaining about the espionage activities by Singapore Intelligence.
Now Singapore Intelligence is
making efforts to drive me to Hotel 81 Cherry (3 Lor 12 Geylang, Singapore 399014)
in which all room didn’t seem to have a window. They have refused to let me
living in a room with a window or an open window in New Cathay Hotel. I will
write to PM Lee Hsein Loong soon about Singapore Intelligence. What is
going to happen will happen.
If
anything unpleasant happens before I check into ST Signature Chinatown, I hope
STB can resolve the issue according to the law.
Regards,
Yan
Jun
From: Agoda Customer Service [mailto:no-reply@agoda.com]
Sent: Saturday, 12 June 2021 21:18
To: medp1128@hotmail.com
Subject: Confirmation for Booking ID # 568998821 Check-in Sunday, June
13, 2021
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This is a post-only mailing. Please do not respond to this message. We notified ST Signature Chinatown(SG Clean Certified) of your
upcoming booking. We wish you a pleasant stay. |
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This email was sent by: Agoda Company Pte. Ltd., 30 Cecil Street,
Prudential Tower #19-08, Singapore, 049712 |
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