Attachment: Feedback to STB_20210615
From: Yan Jun
Sent: Friday, 18 June 2021 08:01
To: Keith TAN (keith_tan@stb.gov.sg)
Cc: AGC (AGC@agc.gov.sg); CHEE Yam Cheng (Singapore Medical Council);
CHIA Jin Ming Benjamin (SPS, B cluster); Daniel FUNG (IMH); Eng Chye Tan
(uprsec@nus.edu.sg); FAISAL Bin Mustaffa (SPS, B4); HOONG Wee Teck (SPF); K
Shanmugam (Minister for Home Affairs); LEE Chien Earn (CGH); LOH Hong Wai (SPS,
B5); Middle East Institute (contact.mei@nus.edu.sg); ONG Ye Kung (MOH); PM
Office (pmo_hq@pmo.gov.sg); QSM_STATE (STATECOURTS) (STATECOURTS_QSM@StateCourts.gov.sg);
SHIE Yong Lee (shie_yong_lee@pris.gov.sg); SPF Feedback Shared (SPF)
(SPF_Feedback_Shared@spf.gov.sg) ; STB Feedback (STB)
(stb_feedback@stb.gov.sg); Subra SURESH (NTU); SUPCOURT QSM (SUPCOURT); Tan Bin
Kiat (SPS, B2); TAN Chun-Yuan Avryl (SPS, B3); TAN Wee Teck; 广东省人民政府(service@gd.gov.cn); Chief
Executive's Office_HK (ceo@ceo.gov.hk); HK Customs and Excise Department
(customsenquiry@customs.gov.hk); Alejandro Ponce (The World Justice Project);
Sofie Arjon Schutte (U4 Anti-corruption resource centre); Buscaglia Edgardo
(Columbia University); Garry Rodan (Murdoch University); Matthew Stephenson
(mstephen@law.harvard.edu); S.T. Quah Jon (National University of Singapore);
Silverstein Gordon (Yale University) ; Susan Rose Ackerman (Yale University);
David Kaye (dkaye@law.uci.edu); 'Freedom House'; info@article19.org;
mail@globalwitness.org; 'Mickey Spiegel (Human Right Watch)'; 'Phil Robertson
(Human Right Watch)'; World Psychiatric Association
(wpasecretariat@wpanet.org); Yu Hah Ming (mingyu.hah@amnesty.org); Gail
Davidson (Lawyers Rights Watch Canada); International Association of Judges;
Talia Dove (International Bar Association); Lian He Wan Bao
(wanbao@sph.com.sg); news@theindependent.sg; Online Citizen (Singapore)
(theonlinecitizen@gmail.com); Shin Min Daily (shinmin@sph.com.sg); Straits
Times (stforum@sph.com.sg); Today (voices@mediacorp.com.sg); Zao Bao
(zblocal@sph.com.sg); editor.sh@sinarharian.com.my; estherng@thestar.com.my;
newscentre@chinapress.com.my; Ming Pao (mingpao@mingpao.com); Oriental Daily
News (news@odn.on.cc); SCMP (letters@scmp.com); Singtao Daily
(localnews@singtao.com) ; The Standard (editor@thestandard.com.hk); United
Daily News (newspro@udn.com); 'Apple Daily'; Jon Fasman (Economists) ; Keith
Bradsher (New York Times); 'Linus Chua (Bloomberg)'; 'Philip Bowring (The South
China Morning Post)'; Reporters Without Borders (dbastard@rsf.org); Rico Hizon
(BBC); Roberto Coloma (Agence France-Presse); 'Seiff Abby (Freelance
Corrrespondent)'; Hong Kong Court of Final Appeal (cfaenquiries@hkcfa.hk);
Supreme Court of Canada (reception@scc-csc.ca); Supreme Court of India
(supremecourt@nic.in); Supreme Court of New Zealand
(supremecourt@justice.govt.nz); The Privy Council (enquiries@supremecourt.uk);
Indonesia Embassy (singapura.kbri@kemlu.go.id); Myanmar Embassy
(ambassador@myanmarembassy.sg); Philippines Embassy
(philippine.embassy.singapore@gmail.com); Thailand Embassy
(thaisgp@singnet.com.sg); Vietnam Embassy (vnemb.sg@mofa.gov.vn); Argentina
Embassy (consulares_eisia@mrecic.gov.ar); Brazil Embassy
(brasemb.cingapura@itamaraty.gov.br); Russia Embassy
(russian_embassy@singnet.com.sg); South Africa Embassy
(singapore.consular@dirco.gov.za); South Korea Embassy (korembsg@mofa.go.kr);
Turkey Embassy (embassy.singapore@mfa.gov.tr)
Subject: Request for investigation
Dear Mr. Keith Tan,
I am writing to the CEO of
Singapore Tourism Board (STB) to remind the STB of espionage activities
conducted in hotels. I wish that I don’t have to copy such a complaint letter
to the international community again.
On Jun 15, 2021, I gave my
feedback to STB about my bad experiences with several hotels at STB’s request.
I am sure that these bad experiences are caused by Singapore Intelligence
indirectly. In fact, I had already I complained to PM Lee Hsien Loong on Oct 16, 2020, about the
espionage activities in S Inn Chinatown and copied the email to you.
The facts
On Jun 15, 2021, I
checked into Hotel Ascendere (1 Lor 10 Geylang, Singapore 399035) and was
assigned to room 301.
On Jun 17 at 2am, I
found that the TV in the neighbouring room 303 was left on and it was loud
enough to wake up other guests, if any, at the same level. I called the front desk
to complain about the noise but the receptionist claimed the room was empty. I
went to the front desk and got this receptionist to switch off the TV. After he
opened the room door, no one was inside 303 but the TV was on. This
receptionist’s explanation was that the TV was switched on by its own. It was
apparently a lie and he most probably was the person who turned on the TV.
On Jun 18 at
5:30am, I was woken up by TV sounds from room 303 again. I called the front
desk but got no response so I went downstairs to talk to the same receptionist.
Although he furiously replied that the TV could be left on by the guest who had
stayed in the room, I was absolutely certain that no one had checked into room
303 since Jun 15. I was the only guest on the 3rd floor. The
receptionist refused to switch off the TV in room 303 on the ground that he was
the only person at the front desk. He blamed me for giving him a hard time and
told to leave the hotel. I didn’t argue with him.
My request
I hope that the STB
can look into my complaint about Hotel Ascendere by giving a call to it. The
phone number of this hotel is 68411211. Please advise me whether I should
continue staying in this hotel because the same thing will happen again in
other hotels after I check in.
I think PM Lee
Hsien Loong can easily announce his stepping down if he is scared of my
protest. I have no objection to another circuit breaker.
Thank you.
Regards,
Yan Jun
(S7684361I)
From: Yan Jun
Sent: Tuesday, 15 June 2021 20:40
To: 'STB Feedback (STB)'
Cc: New Cathay Hotel (newcathayhotelg@gmail.com); ST
Signature_Chinatown (hello@stsignature.com); Lian He Wan Bao (wanbao@sph.com.sg); news@theindependent.sg; Online Citizen (Singapore) (theonlinecitizen@gmail.com); Shin Min Daily (shinmin@sph.com.sg); Straits Times (stforum@sph.com.sg); Today (voices@mediacorp.com.sg); Zao Bao (zblocal@sph.com.sg); editor.sh@sinarharian.com.my; estherng@thestar.com.my; newscentre@chinapress.com.my; Ming Pao (mingpao@mingpao.com); Oriental Daily News (news@odn.on.cc); SCMP (letters@scmp.com); Singtao Daily (localnews@singtao.com) ; The Standard (editor@thestandard.com.hk); United Daily News
(newspro@udn.com); 'Apple Daily';
'Jon Fasman (Economists) '; 'Keith Bradsher (New York Times)'; 'Linus Chua
(Bloomberg)'; 'Philip Bowring (The South China Morning Post)'; Reporters
Without Borders (dbastard@rsf.org); 'Rico Hizon (BBC)'; 'Roberto Coloma (Agence France-Presse)'; 'Seiff
Abby (Freelance Corrrespondent)'
Subject: Feedback to STB:0012002359
Dear STB,
In response to your request
for feedback, I give a brief account of my recent experience of staying in 3
hotels for your reference.
New Cathay Hotel (Jun 3 to Jun
6)
I stayed in New Cathay (443 Geylang Rd, Singapore
389403) from Jun 3 to Jun 6 when the receptionist deliberately drove me out. On
Jun 3, the male receptionist strongly persuaded me into choosing the room that
was not facing the street but I wouldn’t take it. He then deliberately blamed
me for not paying $45 for the room until I took out the receipt received 5
minutes ago.
On Jun 6, a female receptionist insisted that I must
check out before 10am despite the rule was written in black and white that the
check-out time was 11am (Fig 1). She explained that I was assigned to check out
at 10am according to STB policies to avoid a gathering at the counter, however,
she was unable to show me any written document. In contrast to the room rates
listed on the counter, she insisted the room rate on Sunday was $100 but not
$50. She further explained that $50 was for the guest who checked in after 7pm.
If her explanation was acceptable, a guest who booked the room for 2 nights
from Saturday to Monday must leave the room temporarily from 11am to 7pm on
Sunday to get a room rate at $50.
I request STB to look into my complaints against New
Cathay Hotel about discrimination.
Fragrance Hotel- Rose (Jun 6-8)
The receptionist of the Fragrance Hotel- Rose (263
Balestier Road, Singapore 329715) asked me for my mobile number for no reason
and insisted that the window of the room should not be opened due to COVID-19
situation. I certainly thought not.
JH Hotel
On Jun 12, I tried to book a room in JH Hotel (8 Lor
10 Geylang, Singapore 399041) but the female receptionist didn’t allow me to
check in (Fig 3). It was evident that JH tried to drive me to Hotel 81 Cherry.
The STB ought to look into this matter.
ST Signature Chinatown (Jun 13 to Jun
15)
The hotel (273A South Bridge Road Singapore 058822)
required me to pay a deposit of $80 which was supposed to be refunded on Jul 6,
or in 3 weeks’ time after the checkout. I preferred to pay the deposit by cash
but Ellen, a staff member there, refused to take it. She claimed she was not
the person-in-charge and there was no person-in-charge.
It is hard for me to understand why ST Signature has
preferred self-service and has refused to check a guest’s ID. The Hotel
requires the guest to upload a picture of his ID or passport without even
verifying it ((Fig 4). The question is who will take responsibility if a guest
upload a doctored picture of his ID. In addition, the Hotel didn’t even provide
the guest with a cup. I was fortunate enough to get one of the two drinking
glasses left in the cupboard. The room was so small that a guest barely had
enough room to do push-ups. The lower bed was sealed with glass so the gust
must be very careful not to break the glass while moving the metal chair
around. The room was dark so it was an ideal place for sleep.
I hope that ST signature cane refund the deposit to me
as soon as possible.
Hotel Ascendere
Now I stay at Hotel Ascendere (1 Lor 10 Geylang,
Singapore 399035). The room is spacious, but the hotel can only provide the
guest with a towel instead of a quilt (Fig 5, 6). I would appreciate it if the
STB can contact the management of this hotel to provide me with a quilt.
Spy activities
With regard to the spy activities I encountered at a
number of hotel last year, I would comment on the news reported today “ISD detains
S'porean Dickson Yeo, who spied for China, for acting as paid agent of foreign
state”. Since it
was clearly stated in it that “Yeo was issued an order of detention under the
ISA on Jan 29”, I am wondering why the Government has chosen to
report this old news today. I think it will be extremely difficult for the
Government to accuse me of acting as an agent for a foreign state because I had
already requested the Government to look for evidence in my email dated Feb 19, 2018. In my opinion, Singapore Intelligence ought to think
more about how to deal with my allegations about their harassment against me.
I am certainly over 16 years of age. Thank you for
your attention.
Regards,
Yan Jun
rom: STB Feedback (STB) [mailto:stb_feedback@stb.gov.sg]
Sent: Tuesday, 15 June 2021 15:51
To: Yan Jun
Subject: FW: [STBREF: Jun-21-12392365] RE: FW: Confirmation for Booking
ID # 568998821 Check-in Sunday, June 13, 2021 STB:0012002359
Dear Yan Jun
We refer to your email.
Based on the details provided in your
email, you may like to share more details for our relevant department to assist
you further in this matter.
We also seek your consent to provide the
Singapore Tourism Board the right to collect, use, disclose and/or retain your
personal data in accordance with STB’s Data Protection Policy (https://www.stb.gov.sg/content/stb/en/footer/privacy-statement.html). We would also like to seek your
confirmation that you are at least 16 years of age for STB to process your
personal data.
Please feedback to us if you have any
bad experiences at ST Signature Chinatown which you booked with Agoda.com from
13-15 Jun 2021.
We wish to hear from you soon.
Thank you and have a pleasant day ahead.
Note: Please retain the subject title in
your replies to us about this matter.
Best Regards
Anna Chiu (Ms)
Service Excellence Department
Singapore Tourism Board ♦ Tourism Court
♦ 1 Orchard Spring Lane ♦ Singapore 247729
Website: www.visitsingapore.com
This e-mail and its attachment(s), if
any ("communication"), may contain confidential and/or privileged
information. If you are not the intended recipient, you should not use,
disclose, copy, distribute or deliver this communication in whole or in part to
anyone. Kindly notify us of the error and delete it (including copies)
immediately. Thank you.
------------------- Original Message -------------------
From: STB Feedback (STB)
Received: Mon Jun 14 2021 20:30:18 GMT+0800 (Malay Peninsula Standard
Time)
To: Yan Jun
Subject: [STBREF: Jun-21-12392365] RE: FW: Confirmation for Booking ID #
568998821 Check-in Sunday, June 13, 2021 STB:0012002359
Dear Yan Jun
Thank you for your email.
We have forwarded your email to our
relevant department for their information and follow up.
Our officer will get back to you soon.
Please stay safe and we wish you well
and good health.
Feedback Details:
Name: Yan Jun
Email: medp1128@hotmail.com
Comment: Dear Singapore Tourism Board
(STB),
I wrote to STB last year and complained
about espionage activities conducted in a number of Hotels including Campbell
Inn. On Oct 10, 2020, I wrote a letter to PM Lee Hsien Loong complaining about
the espionage activities by Singapore Intelligence.
Now Singapore Intelligence is making
efforts to drive me to Hotel 81 Cherry (3 Lor 12 Geylang, Singapore 399014) in
which all room didn’t seem to have a window. They have refused to let me living
in a room with a window or an open window in New Cathay Hotel. I will write to
PM Lee Hsein Loong soon about Singapore Intelligence. What is going to happen
will happen.
If anything unpleasant happens before I
check into ST Signature Chinatown, I hope STB can resolve the issue according
to the law.
Regards,
Yan Jun
From:
Agoda Customer Service [mailto:no-reply@agoda.com]
Sent: Saturday, 12 June 2021 21:18
Subject: Confirmation for Booking
ID # 568998821 Check-in Sunday, June 13, 2021
Your booking is now confirmed!
Hi Yan Jun,
For reference, your booking ID
is568998821. To view, cancel, or modify your booking, use our easy self
service.
My bookings
ST Signature Chinatown(SG Clean
Certified)
273 South Bridge Road, Singapore,
Singapore
Directions
Check in
Sunday, June 13, 2021
(after 15:00)
Check out
Tuesday, June 15, 2021
(before 12:00)
You can also easily find out about
property policies and amenities in My bookings
For any questions related to the
property, please contact them directly.
Email: cabins.ota@straitsorg.com
Tel: 6583823249
Important Information
The property is a co-living hotel. All
rooms are with shared bathrooms.
Custom Note
Common areas such as communal kitchen
and co-working space are unavailable under STB regulations until further
notice.
The property does not accept cash. All
charges must be settled by credit cards.
Booking Information
Reservation
1 room, 2 nights
Room type
Upper Cabin S with Shared Bathroom,
without Window
Promotion
72 hr limited sale Price includes 27%
discount!
Lead guest
Yan Jun
Occupancy
1 adult, 0 children
Benefits
Wi-Fi
Special request
All special requests are subject to
availability upon arrival.
Your booking is paid and confirmed
1 room(s) x 2 night(s)
SGD 87.84
Total Charge
SGD 87.84
Included in price: Tax 7%
Agoda price guarantee
Paid with credit card
xxxx-xxxx-xxxx-6907
Cancellation Policy
Non-Refundable
From 12 Jun 9:18 PM Booked
Important Information
This booking is Non-Refundable and
cannot be amended or modified.
If you fail to arrive or cancel the
booking, no refund will be given.
My bookings
Using our convenient self-service, you
can sign into your account any time to re-send confirmations, get a receipt,
make requests, cancel your booking, change dates or amend guest name.
Share booking confirmation
Resend your booking confirmation to
yourself or others.
Send a receipt
Get a receipt sent to you for business
use.
Special requests
Ask the property to add extra beds,
breakfast, or amenities.
Cancel booking
Cancel your booking online easily.
Change dates
Amend your booking dates.
Manage guests
Amend the lead guest’s name.
Need more information or support?
Keep your booking reference number
568998821 handy and within reach. You’ll need it if you would like to contact
our customer support.
Quickly find out how you can manage your
booking online in our content rich FAQ library.
Browse our FAQ for quick answers
Important Notes
•
IMPORTANT: At check-in, you must present
a valid photo ID with your address confirming the same name as the lead guest
on the booking. For bookings paid with a credit card, you may also need to
present the card used to make the payment. Failure to do so may result in the
hotel requesting additional payment or your reservation not being honored.
•
All rooms are guaranteed on the day of
arrival. In the case of a no-show, your room(s) will be released and you will
be subject to the terms and conditions of the Cancellation/No-Show Policy
specified at the time you made the booking as well as noted in the Confirmation
Email.
•
The total price for this booking does
not include mini-bar items, telephone usage, laundry service, etc. The property
will bill you directly.
•
In cases where Breakfast is included
with the room rate, please note that certain properties may charge extra for
children travelling with their parents. If applicable, the property will bill
you directly. Upon arrival, if you have any questions, please verify with the
property.
Make your next booking even easier with
the Agoda app
Get even better deals and prices
on rooms
Manage your booking from anywhere,
any time
This is a post-only mailing.
Please do not respond to this message.
We notified ST Signature
Chinatown(SG Clean Certified) of your upcoming booking. We wish you a pleasant
stay.
This email was sent by: Agoda
Company Pte. Ltd., 30 Cecil Street, Prudential Tower #19-08, Singapore, 049712
Note: Please retain the subject title in
your replies to us about this matter.
Best regards
Anna Chiu (Ms)
Service Excellence Department
Singapore Tourism Board ♦ Tourism Court
♦ 1 Orchard Spring Lane ♦ Singapore 247729
Website: www.visitsingapore.com
This e-mail and its attachment(s), if
any ("communication"), may contain confidential and/or privileged
information. If you are not the intended recipient, you should not use,
disclose, copy, distribute or deliver this communication in whole or in part to
anyone. Kindly notify us of the error and delete it (including copies)
immediately. Thank you.
------------------- Original Message -------------------
From: Yan Jun
Received: Sat Jun 12 2021 21:35:20 GMT+0800 (Malay Peninsula Standard
Time)
To: STB Feedback (STB); stb_feedback
Cc: aseiff@gmail.com; dbastard@rsf.org; editor.sh@sinarharian.com.my; editor@thestandard.com.hk; estherng@thestar.com.my; jonfasman@economist.com; kebrad@nytimes.com; lchua@bloomberg.net; letters@scmp.com; localnews@singtao.com; mingpao@mingpao.com; news@appledaily.com.tw; news@odn.on.cc; news@theindependent.sg; newscentre@chinapress.com.my; newspro@udn.com; philip@bowring.net; ricohizon@gmail.com; Roberto.Coloma@afp.com; shinmin@sph.com.sg; stforum@sph.com.sg; theonlinecitizen@gmail.com; voices@mediacorp.com.sg; wanbao@sph.com.sg; zblocal@sph.com.sg
Subject: FW: Confirmation for Booking ID # 568998821 Check-in Sunday,
June 13, 2021
Dear Singapore Tourism Board (STB),
I wrote to STB last year and complained about espionage
activities conducted in a number of Hotels including Campbell Inn. On Oct 10, 2020, I wrote a letter to PM Lee Hsien Loong complaining about
the espionage activities by Singapore Intelligence.
Now Singapore Intelligence is making efforts to drive me to
Hotel 81 Cherry (3 Lor 12 Geylang,
Singapore 399014) in which all room didn’t seem to have a window. They have
refused to let me living in a room with a window or an open window in New
Cathay Hotel. I will write to PM Lee Hsein Loong soon about Singapore
Intelligence. What is going to happen will happen.
If anything unpleasant happens
before I check into ST Signature Chinatown, I hope STB can resolve the issue
according to the law.
Regards,
Yan Jun
From: Agoda Customer Service [mailto:no-reply@agoda.com]
Sent: Saturday, 12 June 2021 21:18
To: medp1128@hotmail.com
Subject: Confirmation for Booking ID # 568998821 Check-in Sunday, June
13, 2021
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
This is a
post-only mailing. Please do not respond to this message. We notified
ST Signature Chinatown(SG Clean Certified) of your upcoming booking. We wish
you a pleasant stay. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
This email
was sent by: Agoda Company Pte. Ltd., 30 Cecil Street, Prudential Tower
#19-08, Singapore, 049712 |
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||
没有评论:
发表评论
注意：只有此博客的成员才能发布评论。