From: Yan Jun
Sent: Thursday, 18 September 2025 11:52 pm
To: 'ICA IC Unit (ICA)' <ICA_IC_Unit@ica.gov.sg>
Cc: Muhammad Karim MAT YASIN (ICA)
<Muhammad_Karim_MAT_YASIN@ica.gov.sg>; news@theindependent.sg; Online
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Subject: RE: IC replacement YAN JUN Sxxx4361I (The homeless people's
address)
Dear Mr. Irwan Bin Salim,
I refer to you email reply dated Sep 16, 2024 with
regard to ICA’s decision to close my appeal.
The flaw in your reasoning
I do NOT agree with you about the reason to close my
case. First of all, every Singapore citizen is required by law to carry his or
her IC all the time for identification purposes. ICA was fully aware that I
didn’t have a valid IC at the time so had an obligation to issue a valid IC to
me as soon as possible. ICA’s decision to close the case was illegal because it
had violated ICA’s obligation to issue an IC to me upon application.
The issue of my residential address
After spending most of the past 5 years in Changi
Prion, I don’t have any permanent residential address now. I believe that ICA
has already dealt with the homeless people’s applications for NRIC cards so can
easily handle the issue of the homeless peoples’ address. ICA can choose either
not to update my mailing address or to change it to Changi Prison (984 Upper
Changi Road North, Singapore 506969).
I hope ICA can issue a valid IC to me within 7 days
after receiving my ID photos. I have already informed SM Lee Hsien Loong that I
have every intention of leaving this country but as long as I am in Singapore,
I have every right to apply for a valid IC and a passport.
Please let me know the address to be shown on my IC. I
am going to submit my ID photos to ICA very soon.
Thank you.
Yan Jun
(S7684361I)
From: ICA IC Unit (ICA) <ICA_IC_Unit@ica.gov.sg>
Sent: Monday, 16 September 2024 11:10 am
To: medp1128@hotmail.com
Subject: RE: IC replacement YAN JUN Sxxx4361I
Dear Mr Yang Jun
We refer to your email on 06 September
2024.
Upon reviewing our
records, we found that a letter was sent to you on 14 May 2020, informing you
of the successful appeal for the fee waiver to replace your IC. Since we did
not receive any further communication from you following this letter, the case
was subsequently closed.
Please be informed
that we will initiate a fresh appeal on your behalf. You will receive a
separate notification once there are any updates regarding this new appeal.
Note: Kallang
Walk is closed for construction works from 19 Nov 2020. Customers visiting the
ICA Building can alight at the pick-up/drop-off bay relocated along Kallang
Road. As there are limited parking facilities in the vicinity of ICA Building,
customers are encouraged to take public transport when they visit ICA.
Best
regards
|
|
Irwan Bin Salim Senior
Assistant Executive ICA Services
Centre, Customer Operations |
||
|
Immigration & Checkpoints Authority |
Visit us at ica.gov.sg | Follow us on |
|
|
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From: Yan Jun <medp1128@hotmail.com>
Sent: Friday, September 6, 2024 12:48 PM
To: ICA IC Unit (ICA) <ICA_IC_Unit@ica.gov.sg>
Cc: InvestmentSalesFeedback@ocbc.com; SPORT
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(Freelance Corrrespondent)' <aseiff@gmail.com>
Subject: IC replacement
Dear ICA,
I refer to my email dated Apr 15, 2020 to ICA regarding my application for an IC
replacement.
The facts
On Mar 19, 2020, I emailed ICA for the procedure to apply for an IC
replacement after one’s IC was stolen and attached to it my police report
(G/20190212/7013). On Mar 24, ICA informed me of the procedure and asked for my
intention to apply for a fee waiver. After I replied on the same day, ICA
emailed me on Mar 27 that “we will inform you of the outcome in due
course.”
On Apr 6, I raised the issue of the IC replacement to Minister
K Shamugan. On Apr 7, ICA replied to me 7 that “Please be assured that the
relevant work unit is looking into your appeal and will update you once there
is an outcome”. On Apr 14, I questioned ICA in an email for “the legal basis
for the ICA’s decision to assess an applicant’s financial condition if he is a
victim of a theft case.” On Apr 15, Lai Yee Wah of ICA informed me that
"we have already redirected your feedback to the relevant work unit for
their consideration on your appeal." I replied on the same day and
attached the soft copy of my supporting documents to my email.
I haven’t received any reply from ICA since Apr 15, 2020.
The problems
On Aug 31, 2024, customer service manager Richard Tan in OCBC Tampines
branch wouldn’t issue even an ATM card to me on the ground that I didn’t have
an valid IC and my passport had already expired.
According to Singtel Tampines branch, a Singapore citizen must produce
his or her valid IC for verification purposes to purchase a prepaid sim card
and the passport couldn’t be accepted. Singtel did accept the purchase of a
prepaid sim card by using one’s Singpass app set up on a mobile phone. However,
they also admitted that setting up a Singpass app on a mobile phone requires a
sim card to accept the confirmation message sent from CPF Board. So no IC, no
sim card, and no use of Singpass app.
In Clementi ACTIVESG Sports Center, Senior Guest officer Farhare
insisted that Singpass app on a client’s mobile phone was a must for this
person to buy a pass. If a Singapore citizen has only a valid identity and
cash, he or she will not be allowed to use sports facilities.
My requests
I would appreciate it if ICA informs me how to apply for an IC and a
passport. I am temporarily living in NUS so don’t have a valid mailing address.
I believe that the GE will be called in September this year so please process
my application for a replacement IC at your earliest convenience.
I also appreciate it if OCBC, Singtel and SG Active can pay attention to
this email.
Thank you.
Regards,
Yan Jun
(S7684361I)
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