Sent: 5 October, 2020 1:00 PM
To: accounts@myezsecurestorage.com
Cc: myezsecurestorage@gmail.com
Subject: request for justification
Dear EzSecure Storage,
I am very sure I had already provided with my credit
card information on Oct 10, 2019 when I signed the contract with your company.
The person in charge of this matter was Lovella Francisco. I don’t understand
why the EzSecure has all of sudden denied the credit card information I have
provided.
My position
I do NOT accept your statement that “Kindly fill up
the auto debit form attached because we didn't have your credit card
information” made on Oct 1, 2020.
I will NOT fill out any auto debit form because I
already did so.
My request
In addition, I need a justification for your
repeated request for my credit card information. I hope your company take this
email seriously because your inaction will lead to serious consequences.
Thank you.
Regards,
Yan Jun
From: EZ Secure Storage [mailto:myezsecurestorage@gmail.com] On Behalf Of accounts@myezsecurestorage.com
Sent: Monday, 5 October 2020 09:32
To: medp1128@hotmail.com
Subject: EZ Secure Storage Invoice KL
Agreement No:
000000175
Yan Jun
Tampines Count ;
Blk 134 ; 02-124, 520134 Singapore
05 October 2020
Dear Sir/Madam,
We are contacting
you in regard to a new invoice has been created on your account. You may find
the invoice attached. Please pay the before your renewal date to avoid late
fees charge of RM 25.00. If you have further enquiries, please do not hesitate
to contact us at +603 7781 5625 or +603 7783 5625.
You can pay by the
payment method below:
Transfer / Cash
Deposit / Cheque Deposit
Bank: Maybank
Branch: PJ Main
Branch
Account Number:
5641 6443 6708
If the invoice has
already been paid or an autodebit subscriber, please disregard this message. We
greatly appreciate your business.
This is a computer
generated email. No signature required.
Best Regards,
From: EZ Secure Storage [mailto:myezsecurestorage@gmail.com]
Sent: Thursday, 1 October 2020 17:52
To: Yan Jun
Subject: Re: Agreement #000000175: Lovella Francisco (VP Operations)
Dear Yan Jun,
Kindly fill up the auto debit form attached
because we didn't have your credit card information.
We tried to contact you before but no
answer.
You can contact me through whats app
at 0132261091-Hifni
Best Regards,
Hifni Humaidi Ismail
Facility Consultant
EZ Secure Storage |
Malaysia
hotline: 1-300-80-LOCK (5625)
web: www.myezsecurestorage.com
Headquarters
Lot 9, Jalan Tandang 204A
Seksyen 51
46050 Petaling Jaya
Malaysia
main: +6-03-7781-5625 | fax: +6-03-7782-5625
Kuala Lumpur
Lot 12, Level 3
Wisma Naza
Off Jalan Sg. Besi
57100 Kuala Lumpur
main: +6-03-9222-5625 | fax: +6-03-9221-5625
Spacious | Simple | Safe
On Thu, Oct 1, 2020
at 5:37 PM Yan Jun <medp1128@hotmail.com>
wrote:
Dear Hifni,
I am very sure that I did provide the
EZSecure with my credit card information. I requested Lovella Francisco (VP
Operations) to deduct the payment from the credit card directly but was replied
that it took about 1 month to deduct the payment. That explained why I made for
9 months first.
Can you let me know the current outstanding
balance? In addition, can you check again about my credit card information? I
also very sure the EZSecure company already have that information.
Please reply to me.
Thanks.
Regards,
Yan Jun
From: EZ Secure Storage [mailto:myezsecurestorage@gmail.com]
Sent: 1 October, 2020 11:30
To: Yan Jun
Subject: Re: COMPLETED AGREEMENT (scam email?)
Dear
Yan Jun,
Unfortunately,
there isn't any record of your credit card in our record. Do you mind
forwarding the email sent on 10th August as mentioned?
Let
me know
Hifni
Best
Regards,
EZ Secure Storage | Malaysia
hotline: 1-300-80-LOCK
(5625)
web: www.myezsecurestorage.com
Headquarters
Lot 9, Jalan Tandang 204A
Seksyen 51
46050 Petaling Jaya
Malaysia
main: +6-03-7781-5625 |
fax: +6-03-7782-5625
Kuala Lumpur
Lot 12, Level 3
Wisma Naza
Off Jalan Sg. Besi
57100 Kuala Lumpur
main: +6-03-9222-5625 |
fax: +6-03-9221-5625
Spacious | Simple | Safe
On Thu, Oct 1, 2020 at 10:38 AM Yan Jun <medp1128@hotmail.com> wrote:
Dear Secure Storage,
I received an email on Aug 10, 2020 on
behalf of your company (Please see below). I remember I have already provided
the company with my credit card information so you could easily deduct payment
on a monthly basis. Please check and let me know whether the email is a scam.
Due to COVID-19 situation, now it is not
possible for me to go KL.
Hank you.
Regard,
Yan Jun
______________
From: EZ Secure Storage [mailto:myezsecurestorage@gmail.com] On Behalf Of accounts@myezsecurestorage.com
Sent: 10 August, 2020 10:35
To: medp1128@hotmail.com
Subject: OVERDUE STORAGE NOTICE
DATE: 10/08/2020
RE: OVERDUE STORAGE FEES
Dear Sir/Madam,
Fees for the use of Storage Space EZPKL10009
are now 21 days overdue.
Your outstanding storage fees is
<!--#4DTEXT String ([Agreement]BalanceOwing,"RM###,###0.00;-RM###,##0.00")-->
: ## Error # 48.
Pursuant to the Standard Self Storage
Agreement your Space has been overlocked and you will be refused entry until
such time as all fees have been paid. In accordance with the Standard Self
Storage Agreement if the total amount owing is not paid within 14 days from the
date of this notice your Space will be opened and your goods seized to cover
outstanding fees.
We look forward to your earliest response.
If you have made payment in the past few days, kindly disregard this letter.
This is system generated email. No signature
required.
Regards,
Lovella Francisco
VP Operation
EZ Secure Storage Kuala Lumpur
From: EZ Secure Storage [mailto:myezsecurestorage@gmail.com]
Sent: 24 October, 2019 18:23
To: medp1128@hotmail.com
Subject: COMPLETED AGREEMENT
Dear
Sir/Madam,
How are you ? Hope you are doing good.
Attached is the self storage agreement copy after being stamped.
Kindly contact us if you need any further details.
Best
Regards,
EZ Secure Storage | Malaysia
hotline: 1-300-80-LOCK
(5625)
web: www.myezsecurestorage.com
Headquarters
Lot 9, Jalan Tandang 204A
Seksyen 51
46050 Petaling Jaya
Malaysia
main: +6-03-7781-5625 |
fax: +6-03-7782-5625
Kuala Lumpur
Lot 12, Level 3
Wisma Naza
Off Jalan Sg. Besi
57100 Kuala Lumpur
main: +6-03-9222-5625 |
fax: +6-03-9221-5625
Spacious | Simple | Safe
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